TenantProof

Help

Help & official routes

Where to get free, qualified help and which official route applies when something goes wrong. England only.

Last reviewed 16 June 2026. The law (including the staged rollout of the Renters' Rights Act 2025) can change — always verify the current position on GOV.UK.

Common questions

How private are my records?

Your records are private to your account and protected by row-level security, so no other user can ever see them. Photos are kept in a private store and shown only to you through short-lived links. You can export or permanently delete everything at any time from your account.

Can I use this in a deposit dispute or tribunal?

You can attach your evidence bundle to a deposit-scheme adjudication or a tribunal claim yourself. TenantProof helps you keep a clear, dated record — it does not give legal advice, does not represent you, and does not guarantee any outcome. For advice on your specific situation, contact Shelter or Citizens Advice.

Will my landlord or agent know I'm using it?

No. TenantProof never contacts anyone on your behalf. The template letters are starting points that you review, edit and send yourself.

What if I don't have all my photos yet?

Start with whatever you have — even a few dated photos and notes are far better than relying on memory. You can keep adding to a tenancy over time, and the evidence-strength meter shows what to add next.

What happens to my data if I lose my phone?

Your records are stored in your account, not only on your device, so a lost or broken phone doesn't lose your evidence. You stay in control and can download all of your data or delete your account whenever you want.

What does it cost?

It's free to build your records and export a basic PDF evidence bundle. A one-off £12 Dispute Pack adds pre-filled letters and a step-by-step guide for a deposit dispute. There's no subscription.

Free, qualified help

Good first stops for advice on any renting problem.

  • Shelter

    Free housing advice and a helpline. Good first stop for serious or urgent housing problems.

  • Citizens Advice

    Free, independent advice on renting, deposits, repairs and complaints.

  • GOV.UK — Private renting

    The official guide to your rights and responsibilities as a private renter in England.

Deposit protection schemes

If you have a dispute about your deposit, these schemes offer free dispute resolution.

Letting-agent redress schemes

Letting agents must belong to one of these. You can escalate after the agent's own complaints process.

Other official routes

Tribunals and your local council can act on certain issues.

Renting outside England?

TenantProof's templates and routes are written for England. If you rent in Scotland, Wales or Northern Ireland, the law differs — these are the right national bodies to go to.